CourtFact has a number of features that are accessible in Client Mobile. Some are features of your monitoring authority and some are provided by your service provider. Since CourtFact can be used with one, the other or both, there can be a lot of information and functions with which you may have to interact.

Though Client mobile is very intuitive—if you can play games on your phone, you can use Client Mobile—we have provided a number of step by step processes and video tutorials. We are adding more information all the time, so please visit again to see the latest updates.

Here are the simple steps to follow the first time you log into Client Mobile by CourtFact:

  1. Tap on the CourtFact Client Mobile icon on your phone’s home screen.
  2. When the notification popup displays, tap “Allow” in order to allow Client Mobile to send you notifications.
  3. Enter your Unique Client ID in the Client ID field.
  4. Enter your PIN in the Client PIN field.
  5. Tap the bubble next to the terms and privacy statement. (you can read the disclaimer anytime you login to Client Mobile).
  6. Tap Login.
  7. Tap the “Allow While Using App” option when asked about Location Services. Remember, this is a requirement.
    • If your agency requires a photo to login, you will be required to snap a selfie to login.
    • Tap Login again after your selfie is captured.

That’s it! If you’d like a video tutorial, you can watch the video below.

Here are the simple steps to follow if you want to change your PIN:

  1. Log into the CourtFact Client Mobile application
  2. Click the menu icon in the upper left corner
  3. Scroll down to the “Update PIN” option and tap it
  4. Input your current PIN in the “Current PIN” field
  5. Enter your desired PIN in the “New PIN” field
  6. Retype your new PIN in the “Confirm New PIN” field
  7. Tap “Submit”  to complete the change (you should see a success message at the top of the screen)

That’s it! If you’d like a video tutorial, you can watch the video below.

Here are the simple steps to follow to properly acknowledge Events in Client Mobile:

Method One (Detailed):

  1. Tap on the Events button to enter your Events List
  2. Tap on an Event you wish to acknowledge
  3. Tap the “Respond” button
  4. Tap “Acknowledge” on the acknowledge details screen

Method Two (Quicker):

  1. Tap on the Events button to enter your Events List
  2. Swipe left on the Event you wish to acknowledge
  3. Tap the “Reply” icon (Looks like a swooping arrow)
  4. Tap “Acknowledge” on the acknowledge details screen

That’s it! If you’d like a video tutorial, you can watch the video below.

Here are the simple steps to follow to create your own Events in Client Mobile by CourtFact:

  1. Once logged into Client Mobile by CourtFact, tap on the Events button
  2. Once on your Events List tap on the “Compose” icon in the upper right corner of the screen
  3. Select your Event Type by tapping on the Event Type drop down menu
  4. Next, on Date and use the scroll wheels to select the correct month, day and year
  5. Next tap on the Start Time and End Time fields, and use the scroll wheels to set the correct times
  6. Now enter the address of the Event you can do this by:
    • Tapping on the Common Location drop down and selecting from the locations set by your monitoring authority -OR-
    • Manually filling in the address, city, state and zip code for the Event’s location
  7. If you have everything filled out correctly, tap on the Create Event button

That’s it! You have successfully created an Event. If you’d like a video tutorial, you can watch the video below.

Here are the simple steps to follow to properly complete a Report in Client Mobile:

  1. Once logged into Client Mobile, tap on the “Reports” button to enter your Reports List
  2. Tap on a Report you wish to complete
  3. Ensure you have enough time to complete the entire report before starting
  4. Begin to answer the questions listed
    • Questions can be yes or no, short answer or ask for specific information like addresses or phone numbers
  5. One you have completely answered all required questions, the “Submit” button will appear at the bottom
  6. Tap the “Submit” button
  7. Once the success message appears, tap OK

That’s it! If you’d like a video tutorial, you can watch the video below.

Here are the simple steps to follow to properly complete a Check-In with photo in Client Mobile:

  1. Once logged into Client Mobile, tap on the “Check-In” button to enter the Check-In screen
  2. Tap on the “Photo Check-In” button
    • Your may have to give the application permission to use your camera.
  3. When the camera turns on, take a selfie (or a photo of what your monitoring authority requires)
  4. When you are sure you have the photo correct, tap the “Use Photo” button at the bottom of your screen
  5. Once you have returned to the Check-In screen, select a reason for your Check-In from the Reason drop down list
  6. You can now enter an optional note, though it is not required.
  7. Once everything is filled out, tap the “Check-In” button to complete the Check-In
  8. If everything was successful, you will see a success message, just tap “OK” to be taken back to your home screen

That’s it! If you’d like a video tutorial, you can watch the video below.

Here are the simple steps to follow to initiate a Discussion with you case manager in Client Mobile:

  1. Once logged into Client Mobile, tap on the “Discussions” button to enter the Discussions List
  2. Tap on the Compose button in the upper right-hand corner
  3. When the message window pops up, enter a subject for your Discussion followed by your message
    • This is like a text message so be sure to make your message short and simple
  4. When done, click the “Create” button on the message window
    • You can click the back button to return to the Discussions List

That’s it! If you’d like a video tutorial, you can watch the video below.

Here are the simple steps to follow to read and respond to a Discussion with you case manager in Client Mobile:

  1. Once logged into Client Mobile, tap on the “Discussions” button to enter the Discussions List
  2. Tap on the Discussion thread you wish to read and/or respond to
  3. Tap the message field at the bottom of the screen and type your message
  4. When done typing your message, tap the send button on the right side of the message field

That’s it! If you’d like a video tutorial, you can watch the video below.