Clients want a quick and easy way to contact your billing department, technical support or maybe just get a general question they have answered. Since more and more people are reliant on their cell phones for texting, why not harness that power to communicate with your Clients? With the Support module you can communicate in a way that provides convenience for the clients, but also encourages a more open dialogue and separating each interaction with a subject similar to email.
Partner Customizable Settings & Features:
- Near real-time two-way communication with Clients
- Allow Clients to create individual Support threads
- Log all communication into each Client’s file
- Use push, text and email to alert the participant to a new or ongoing Support thread
- Set color-coded aging of open Support threads
- Auto close open Support threads after a predetermined amount of time